General

The following are the terms and conditions (called "these Terms") for the supply of goods and services by us. We may change these Terms from time to time without notice to you. However, any changes will only apply to any orders received after the change. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing before you place your order. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Care Department before ordering from us. Our offers will have specific terms which are applicable to them and these will be explained to you by phone or on our website at the relevant page. Delivery can only be made to addresses in the United Kingdom. Supply of Goods Any other goods we deliver to you become your responsibility once they are delivered to you. Ordering Please note that any automated reply or acknowledgement of your order that you may receive from us by email is not an acceptance of your order. The contract between us is made when we despatch the goods to you. We reserve the right to refuse or reject any order to obtain any goods or services at any time. To purchase from us, you will need to use a credit, debit or charge card. If you order by our website, you will also need an e-mail address as we will use this to contact you. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

Pricing

If you have agreed to pay for the phone or any goods during a telephone call with us, the price will be the price that we tell you during our telephone call. If you order from our website (unless we have made an error) the price will be the price quoted on the online order form. We reserve the right to cancel the contract between us if one or more of the goods you ordered were listed at an incorrect price due to a typographical error or because of an error in our website. If we do cancel your contract in such circumstances, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. By ordering from us, you agree that we are authorised to charge your credit, debit or charge card with the amount shown on the online order form or the amount we agree with you over the phone.

Delivery

Please see our Shipping page for more information

Data Protection

By ordering from us, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as credit card companies, airtime providers, insurance companies and delivery firms) and in order to send you further information about our products and services. We may share the data amongst our group companies and our business partners for the purposes of our legitimate interests including statistical analysis, marketing of products and services and credit control. We may pass your personal details to other companies whom we think may wish to contact you about other products and services. If you breach this agreement your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures. To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record communications. You consent to us and people to whom we pass your personal details to contact you by post, email, SMS and phone. You may request us to stop using your data or contacting you in particular ways (other than as is necessary for the performance of our obligations under our agreement or as permitted by law) by contacting our Data Protection Controller at the address below. We may also disclose your personal information if we are required to do so by law for example to the Financial Services Authority and other regulatory and government agencies. You acknowledge and agree to be bound by the terms of our privacy policy.

Liability

Nothing in these Terms limits our liability to you in the event of death or personal injury from our negligence. We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity). As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms do not affect those rights. We will not be liable in any way for technical or other problems that you may experience when using our website and we are not responsible for any loss or damage of any kind caused to your computer equipment from using our website.

General

All offers are valid only for the periods stated in the relevant advertisement or on the relevant web page. If any provision of these Terms is unenforceable this will not stop the rest of these Terms from being enforceable. Even if we do not exercise any of our rights on a particular occasion, that will not prevent us exercising those rights in the future. These Terms are governed by and construed in accordance with the laws of England and Wales. Each of us submits to the non-exclusive jurisdiction of the English Courts.

Cancellation Under Distance Selling Regulations

If you are a consumer, in addition to the benefit of our returns policy you also have certain cancellation rights under Distance Selling laws applies. Should you wish to cancel your order with us then you may do so by sending us written notice before we have accepted or despatched your order or by sending us written notice no later than 7 working days after receiving the equipment. However, where there is an associated service agreement such as but not restricted to the SmartlinQ Monitoring Service(i.e. it is not a handset only phone) you will not be able to cancel your agreement once you have started to use the phone. If you cancel your agreement before you have received the goods but we have already processed the goods for delivery you must not unpack the goods when they are received by you. If you cancel your agreement after receipt of the goods, once you have cancelled you must not use the goods and you must keep them in their original packaging. You must take reasonable care of the goods. If you cancel, you must return the goods to us at your own risk. You should follow the Returns Procedure enclosed with your phone. Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the goods from you).

If you have agreed to a Service contract ( such as the SmartlinQ service) where there is a minimum Term and you wish to cancel this outside the intial period of 14 days then you will be liable for the remaining months left on that servie agreement. If you cancel under this paragraph and have not returned the goods to us within 14 days of cancellation or when requested, you must make the goods available for collection by us at your cost. We can recover the costs of recovering the goods from you if you do not return them to us. Definitions In these Terms: ""you" and "your" means the person, firm or company who enters into a contract with us, or in the case of paragraph 11, the person firm or company who accesses our website. "us", "our" and "we" means SilverCareUK  Ltd, a limited company registered in England. Our company registration number is 7582619 ..

You can write to us at SilvercareUK Ltd, PO Box 737, Folkestone, Kent, CT20 9GS United Kingdom